Customer Experience Analyst – Personal Banking
MidFirst Bank Oklahoma City, OK
MidFirst Bank Oklahoma City, OK
MidFirst Bank Oklahoma City, OK
1 week ago 121 applicants
See who MidFirst Bank has hired for this roleSave job
Welcome back
Sign in to save Customer Experience Analyst – Personal Banking at MidFirst Bank.
- Report this job
The Customer Experience Analyst is a management track-level position within MidFirst Bank where you will support evaluations and enhancements to the traditional and digital bank customer experience. The position is responsible for helping ensure team members deliver on MidFirst’s commitment to provide extraordinary service and exceed our customer’s expectations across touch points. In this role, you will have the opportunity to work with senior management and make a positive impact in the Company by pursuing your creative ideas, managing them to resolution, and building valuable relationships and influence.
Principal Duties And Responsibilities
- Supports Voice of the Customer initiative, working to uncover and assess customer experience enhancement opportunities
- Evaluates and analyzes customer feedback to understand trends and opportunities identified in customer surveys, online reviews, issues, complaints and other relevant customer data
- Supports management and engagement with third-party customer experience survey providers
- Maintains customer experience reporting and analysis initiatives, including complaint and quality control evaluations
- Creates and manages detailed project plans to ensure the successful implementation of initiatives
- Oversees the implementation of solutions such as process re-designs, advancements in technology, new or enhanced internal controls or other improvements to the business operation
- Coordination of training and instruction to impacted personnel when processes are modified
- Effective communication and presentation to various levels of management and staff within the organization
- Management of multiple projects to completion to the satisfaction of business operations
- Participation in management training and development
The position is on-site at our corporate campus in Oklahoma City, with no opportunity for remote/hybrid schedules.
JOB SPECIFICATIONS
- Bachelor’s degree in Finance, Mathematics, Economics, Management, Organizational Leadership, Supply Chain Management, Entrepreneurship, Industrial Engineering, Computer Science or MIS with a minimum GPA of 3.0 or 3-5 years of commensurate experience in lieu of specific degree required
- Knowledge of Business Intelligence (“BI”), reporting concepts and analysis techniques
- Knowledge of general principles of data warehouse environment and enterprise BI tools regardless of platform
- The ability to build strong cross-functional partnerships
- Strong problem-solving, analytical reasoning and critical-thinking abilities
- Exceptional attention to detail, and time management
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Banking
Referrals increase your chances of interviewing at MidFirst Bank by 2x
See who you know
Get notified about new Customer Analyst jobs in Oklahoma City, OK.
Sign in to create job alert
Similar jobs
-
Customer Success Manager
Customer Success Manager
Lofty
Phoenix, AZ
-
Customer Support Representative
Customer Support Representative
Equiliem
Albany, NY
-
Customer Service Representative
Customer Service Representative
MOCAP
Park Hills, MO
-
Customer Support Specialist
Customer Support Specialist
Reveleer
Glendale, CA
-
Customer Analyst
Customer Analyst
Comrise
Sunnyvale, CA
-
Customer Success Analyst
Customer Success Analyst
American Express Global Business Travel
Arizona, United States
-
Customer Support Representative
Customer Support Representative
Forward Bank
Marshfield, WI
-
Customer Support Analyst
Customer Support Analyst
Sportradar
Las Vegas, NV
-
Customer Experience Specialist
Customer Experience Specialist
MaestroQA
Pennsylvania, United States
-
Customer Service Representative
Customer Service Representative
Groove Toyota
Chicago, IL
-
Customer Relations Specialist
Customer Relations Specialist
Stewart Painting, Inc
Oklahoma City, OK
-
Customer Support Representative
Customer Support Representative
Lusha
Boston, MA
-
Customer Support Representative (Fully Remote)
Customer Support Representative (Fully Remote)
AgentMethods, LLC
New York, NY
-
Customer Support ( Remote )
Customer Support ( Remote )
Recruiter.com
United States
-
Customer Success Analyst
Customer Success Analyst
eGain Corporation
Sunnyvale, CA
-
Sales Operations Analyst
Sales Operations Analyst
WorkWave
United States
-
Customer Care Specialist
Customer Care Specialist
Calico Cottage, Inc.
New York, NY
-
Customer Support Representative
Customer Support Representative
Hatch
United States
-
Customer Specialist
Customer Specialist
Recruiter.com
United States
-
Customer Specialist
Customer Specialist
Recruiter.com
United States
-
Customer Service Lead
Customer Service Lead
Pete's Fresh Market
Matteson, IL
-
Customer Success Specialist
Customer Success Specialist
Appstar
San Diego, CA
-
Customer Service Representative - Full Time
Customer Service Representative - Full Time
HIERO Inc
Lynwood, CA
-
Customer Support Agent - WFH
Customer Support Agent - WFH
Serenity Trails Travel Co
Los Angeles, CA
-
Customer Operations Analyst
Customer Operations Analyst
Icelandic Provisions
New York, NY
-
Customer Specialist
Customer Specialist
Recruiter.com
United States
-
Customer Specialist
Customer Specialist
Recruiter.com
United States
People also viewed
-
Sales Operations Analyst
Sales Operations Analyst
WorkWave
Salt Lake City, UT
-
Sales Operations Analyst
Sales Operations Analyst
WorkWave
Charlotte, AR
-
Customer Success Analyst
Customer Success Analyst
HCSS
Sugar Land, TX
-
Customer Service Representative
Customer Service Representative
Modern Aviation
Fort Worth, TX
-
Senior Client Success Specialist
Senior Client Success Specialist
WorkWave
United States
-
Customer Service Representative
-
Customer Service- Junior ( Remote )
Customer Service- Junior ( Remote )
Recruiter.com
United States
-
Customer Care Specialist
Customer Care Specialist
SuperCare Health (USA)
El Centro, CA
-
Customer Relations Specialist
Customer Relations Specialist
Compass Health Network
Raymore, MO
-
Business Analyst
Business Analyst
ZARA USA
New York, NY
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub